Polycom VVX 350 OBI Edition IP Phone – Power Supply Not Included
Original price was: $148.99.$129.95Current price is: $129.95.
Price: $148.99 - $129.95
(as of Jan 06, 2025 10:28:39 UTC – Details)
Polycom VVX 350 OBi Edition saves businesses both time and money through its simplified deployment and administration. It comes with OBi software preinstalled to enable OBi Zero-Touch and PDMS-SP integration. Service providers no longer need to open phone boxes to provision them before sending them to their customers with cloud-based Zero-Touch Provisioning from Polycom.
Make more natural and lifelike calls with Polycom HD Voice
Unparalleled flexibility provides built-in customization, so every pixel can be personalized
3.5” color display delivers an engaging experience with visual information at a glance
Two Gigabit Ethernet ports offer cost savings and performance benefits
USB port enables users to connect to a Plantronics USB headset or Polycom Wi-Fi 5G dongle
Customers say
Customers find the phone has good quality and is suitable for small businesses. However, some customers have reported issues with compatibility and security, mentioning it doesn’t work with Google Voice and comes with a locked admin code.
AI-generated from the text of customer reviews
8 reviews for Polycom VVX 350 OBI Edition IP Phone – Power Supply Not Included
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Original price was: $148.99.$129.95Current price is: $129.95.
Megan @ Capocore –
Good phone, really fast shipping
Good phone for Google Voice. Shipped very fast.
vt –
Good phone, but doesn’t do the only thing it was bought for (update: fixed?)
I’m generally very happy with the quality of VXX x50 phones, have a few of them. This one, however, was shipped with a very obsolete firmware version that makes it useless to connect to Google Voice – the only thing this particular phone is good for. It already cost me about two hours talking to Google customer support to even find out that I need to upgrade the firmware.Update: turned out that the phone was shipped with UC Software (so “OBI Edition” in the product title is a misstatement), which is not compatible with Google Voice from Workspace. Luckily, there is an upgrade path to OBi Edition Software so I finally got it working, though it cost me more in time than this device costs. For those unlucky enough to end up in this situation, search for “ARTICLE ID: 000032863”, this should land you at “VVX x50 Software Stream Conversion Guide (UCS to OBi Edition)”.Update: I decided to roll the dice and get another. This time, the phone came with firmware 6.4.3.10072 and was recognized by Google Voice immediately. Still leaving one star and original review in place in case old stock gets sold.
Amazon Customer –
Saved a ton of money!
Bought for Google Voice. Works great. Wish the company directory synced up. Also, the hot keys you have to enter everyone’s number. No need to answer VM which to me is a plus.Not that many video reviews online for this.Wifi add on is great!Saved us 6k a year over Comcast BVE!
Walnook –
Great Receptionist Phone for Small Business
I purchased this phone for a client. Setting it up with FreePBX was a bit challenging, but in the end we got a very nice phone system for handling calls in a small business.
John D. –
WILL NOT WORK WITH GOOGLE VOICE
While the phone appeared to be in great working order, it has obviously been provisioned previously and will not work with Google Voice.Support from Polycom and GVoice is non-existent, or at least not readily obtainable to solve the problem.UPDATE:Polycom was able to reset the phone to original factory specs and phone is now working as expected.
todd –
How to take a good product and destroy it
I’m clearly not the only one with problems. Obihai phones were so nice. This looks like it should work like one, but after several reboots with customer support just trying to get what should be a default password, it’s a brick.First, there is no default password in the product, so I had to contact customer support. They had 4. The 4th turned the screen black with concerning color bar at the bottom of the screen.Same color bar at the top of the screen on boot. Then I get 2 versions of the logo and then a screen similar to the functional Obihai product.So, support tells me to do a factory reset and send a video that shows how with a boot that doesn’t at all resemble the way this phone boots and requires holding down some keys, but not the keys in the video says the support person, different ones.On the third try with holding down keys at various points, the screen is black. It’s a dud. I hope HP finds the Obihai people and hires them and reissues their product in a way that works. This is an expensive device to not even have a card in the product that says, “The default password is ______” let alone all of these issues with the product and password.
Jes-se –
It came with a locked admin code!!!
Sound quality is good. My low rating comes from the fact that the phone came with an Admin passcode in it set by someone else and I canât unlock the damn phone to use any admin feature. So frustrating. I didnât realize it was locked until it was too late to return and now, other than straight answering the phone. Everything else is useless without the code. Itâs an expensive phone for not being able to have it forward when we are out of the office or using any basic feature.So to say Iâm annoyed is an understatement
Caitlyn Bouchard –
HORRIBLE PHONE & CUSTOMER SERVICE
The phone was purchased and was supposed to be brand new. Once I had my office set up, I opened the box and attempted to set up the phone. 4 hours on the phone with Polycom customer service, Amazon and multiple messages with the SELLER of this product, only to find out the phone does not work and can’t be set up because it was owned by someone else previously and the phone can’t be restored to factory defaults. The seller refuses to refund or even replace the phone. I’m out the entire amount I paid for the phone.