Large Tech Is Betting on AI, however US Employees Aren’t Biting

• About 81% of US employees are “non-AI customers,” a Pew Analysis Heart survey stated.
• Tech giants are betting tons of of billions of {dollars} on companies growing their AI adoption.
• Over half of these surveyed stated they have been extra frightened than hopeful about AI’s long-term affect.

Tech giants are investing tons of of billions of {dollars} in AI, promising it’ll rework the office. Nonetheless, a brand new survey means that most American employees aren’t but utilizing it.

Whereas about one in six employees use AI to do no less than a few of their jobs, the rest have been thought-about to be “non-AI customers,” a Pew Analysis Heart survey revealed Tuesday stated.

The non-AI person group is damaged down by 63% of respondents who hardly ever or by no means use AI of their jobs, and 17% who haven’t heard of AI use within the office.

The analysis, which surveyed 5,273 employed US adults in October, means that for all of the hype round AI instruments like ChatGPT, Copilot, and Gemini, tech giants nonetheless have some persuading to do to make sure their large bets repay.

Amazon, Google, Microsoft, and Meta are collectively planning to spend greater than $320 billion on AI-related capital expenditures in 2025. They’re doing so on the premise that enterprise demand for AI instruments will proceed to develop, requiring extra chips and information facilities to energy these companies.

Google has made AI a central a part of its enterprise technique, integrating instruments like Gemini Superior and NotebookLM into its Workspace enterprise plans. Greater than 100,000 clients have already adopted Google’s AI instruments, the corporate stated in January.

Microsoft is making a equally aggressive push with its Copilot AI assistant. Nonetheless, Copilot has confronted challenges. Final yr, Enterprise Insider reported that the opinions of Copilot — each inside and out of doors Microsoft — point out that the brand new product is struggling to reside as much as the hype.

OpenAI kicked off the AI increase in late 2022 with ChatGPT, its chatbot that captured the eye of companies and shoppers alike. Nonetheless, the Pew Analysis Heart survey stated that solely about one in 10 employees use AI chatbots every single day or a number of occasions per week of their jobs.

One motive for the seemingly gradual adoption of AI instruments may very well be the dearth of an integration technique amongst companies, stated Doug Winter, the CEO and founding father of Seismic, the gross sales software program firm.

“There is a fixed stream of recent AI instruments promising to revolutionize the office,” Winter advised BI. “Many companies rush to undertake them with out clear integration methods. This is applicable stress on workers to rapidly adapt and make the most of a number of new applied sciences, typically resulting in software fatigue.”

The Pew survey additionally requested workers how they thought AI would have an effect on the job market within the coming years. Greater than half — 52% — of these surveyed stated they have been extra frightened than hopeful about AI’s long-term affect on the office.