Acer Predator Triton 500 SE Gaming/Creator Laptop | 12th Gen Intel i7-12700H | GeForce RTX 3070 Ti | 16″ WQXGA 240Hz G-SYNC Display | 16GB LPDDR5 | 1TB Gen 4×4 SSD | Killer Wi-Fi 6E | PT516-52s-73YD

Nothing but issues.
I got this laptop five months ago. From the first time I turned it on I’ve had issues with the monitor and screen tearing on start up. Luckily that issue only happens when I first turn it on. I’ve also had issues with any time it times out and the screen goes into rest mode or a dark screen it will freeze there and I will have to hard shut down the laptop. Then about 2 months into owning this laptop the wifi card died. Now 5 months in the USB ports have stopped working. It’s possible I could have gotten a dud from the factory but my personal experience has been horrible.

Runs uncomfortably hot, GPU died after 1 week, Acer not honoring warranty
Tl;dr Acer Predator Triton 500 (PT516-52S-73YD) has quality control issues. Heat dissipation from the GPU goes through the w,a,s,d keys on the keyboard making for VERY uncomfortable gaming unless you use an external keyboard. GPU started glitching after a week of use. Acer warranty support technicians couldn’t fix it after 3 attempts and 6 weeks of back-and-forth with their repair center. The technicians damaged the laptop during the repairs. Acer Corporate Support tried to replace it with an inferior machine (Acer Nitro 5 with lower specs), which I refused, and Acer has so far refused to issue a refund.Full story:My Acer Predator Triton 500 (PT516-52S-73YD) worked well for about a week. The keyboard, especially under the w,a,s,d keys, would become uncomfortably hot while playing games. It seemed all the heat from the GPU was dissipating through some of the most popular keys used in gaming keyboard configurations. This seems a questionable design choice for a gaming laptop.After about a week, games started to distort, especially in games that utilized fading, video playback, or parallax effects. Horizontal lines and visual artifacts began appearing during game rendering. It even affected games with less demanding requirements (e.g. Terraria) and demanding but less visually intense games (e.g. XCOM: Enemy Unknown). The problem became progressively worse over time, and eventually became so bad that games were unplayable.I sent the laptop back to Acer for repair. They sent it back unfixed (they just updated the drivers and re-installed the OS, which I had already tried myself). Immediately sent it back, telling them it was likely a problem with the GPU and explaining exact instructions on how to reproduce the issue. They sent it back unfixed (they replaced the mainboard this time). Immediately sent it back a third time, this time including a video showing exactly how to reproduce the issue. They sent it back unfixed (they replaced the mainboard again and the LCD display, damaging my laptop lid in the process). This whole process took 6 weeks.I called support, they said all I could do is send it back again. They said there was no way to escalate the issue or otherwise complain. I just had to put up with their process.I ended up calling the Acer corporate number. I was eventually connected with a “Corporate Customer Support” rep. That rep tried to offer me a new laptop, a Nitro 5, and tried to pass it off as an upgrade because it had a 2TB hard drive and more memory. Sure, a bigger hard-drive, but the memory was DDR 4 vs DDR5 and the Nitro 5 they offered had a significantly smaller display resolution and slower refresh rate compared to the Acer Predator Triton 500 I originally purchased. Plus, the Nitro 5 has a cheaper construction quality (more plastic on the chassis; heavier components; thicker, less portable body; etc). I declined their offer and asked for them to commit to sending me an exact replacement for the model I purchased (Predator Triton 500). All I wanted was a commitment that they’d do this, but said they could not make this commitment in a timely fashion, so I requested a full refund.As of the time of this writing, it’s been a week since I requested the refund, and, despite multiple calls to corporate customer support, they have so far refused to commit to issuing a refund. I’ve filled out the forms they requested and have provided the proof of purchase they requested. To be clear, I understand it takes a while for an actual refund to be issued. All I’m looking for is a commitment that they WILL issue a refund, which they still refuse to give. The rep I’m working with says that it’s in “the finance department’s hands”, and that I have to wait for them to make a decision on whether or not my machine qualifies for a refund, which the rep says could take “weeks”. When I asked if I could escalate the issue, the rep said no.I have given Acer 7 weeks now to make this right and to stand behind the quality of their products. They’ve so far refused to do so. In the meantime, they are holding the money I spent on this laptop hostage while I’m left with a broken gaming laptop that does not play games.