PwC’s Launches a New Platform for AI Brokers: Agent OS

PwC desires to assist your AI brokers speak to one another.

The skilled providers agency has been constructing and deploying AI brokers for the previous nineteen months for various purchasers, working individually. In that point, management has observed brokers typically function “like ships passing within the night time,” Matt Wooden, PwC’s world and US industrial know-how and innovation officer, instructed Enterprise Insider.

PwC would not assume silent communication will work within the AI period. Its aim, Wooden stated, is “transferring them from ships that move within the night time to being an armada that is working collectively.”

On Thursday, PwC unveiled “agent OS,” a brand new platform it describes as a “switchboard” for enterprise AI. It lets firms construct brokers, customise them, and join them to one another to automate complicated duties.

PwC stated in a press launch agent OS is constructed for a world the place firms are growing AI brokers in a wide range of methods, whether or not they’re embedding them as options inside platforms, as standalone purposes, or as extremely specialised brokers constructed on proprietary or open-source software program.

Agent OS integrates with methods from Anthropic to Google Cloud to Microsoft Azure, the corporate stated. Customers can check workflows immediately in agent OS and combine them into methods their groups or clients are already working with, Wooden stated.

So, a advertising government at a retail firm might velocity by a brand new advert marketing campaign by connecting inventive technology brokers constructed by OpenAI with testing brokers on Google Cloud and analytics brokers from Salesforce.

PwC stated that when the platform is up and operating in a consumer’s atmosphere, they will roll out multi-agent options in simply a few weeks.

Brokers have taken heart stage this 12 months as firms wager on their potential to liberate their workforces. This type of AI know-how can execute duties autonomously, continually study from its atmosphere, and troubleshoot when obligatory.

Consulting companies particularly have invested closely into constructing agentic options for themselves and purchasers. This month, Deloitte launched Zora AI, a set of specialised brokers it says can execute duties throughout domains from finance and procurement. EY, too, launched the EY.ai Agentic Platform which it says will help employees within the agency’s tax division with duties like knowledge assortment, doc evaluation and evaluate, and revenue and oblique tax compliance.

At PwC, brokers have turn into a approach to “amplify” present expertise, Wooden stated. The agency has constructed greater than 250 inside brokers and extra for purchasers, he added.

As firms increase their use of brokers, although, it is important to make sure they will work in tandem.

“Most brokers at this time, they’re inbuilt isolation and also you sort of need to construct them that method as a result of that isolation means that you can drive up the accuracy with which they function,” Wooden stated.

Consequently, they do not have a lot interoperability, he stated.

Brokers are remoted by the place and the way they’re constructed and “do not actually typically communicate the identical language, and so they do not know methods to collaborate, , proper out of the field,” he added.